Provider frequently asked questions (FAQ)
You can verify a patient’s eligibility, including plan coverage and benefits, through the Provider Portal or by contacting us.
Click Log in at the top of our site and select the respective entity for registration.
Click Log in at the top of our site and select the respective entity for which you need to reset your password. At the log in page, select the Forgot password option. If you need additional assistance, contact us.
To register for any of our online provider webinars, please send an email to provider@libertydentalplan.com.
In your message, be sure to include the office name and the email address where you would like to receive the webinar invitation and related training materials. Once received, our team will process your request and send you the appropriate webinar links and instructions.
Below is a list of available webinars. Some sessions are still in development and have not yet been released. We will notify you as soon as those training courses are ready and available for registration.
Resubmission/duplicate training
TPL/COB (Coordination of Benefits) training
How to submit claim/pre-auth
How to submit ortho claim with periodic payments/installments
DIV/ACA how to access training
How to add user to Liberty Provider Portal
Regardless of the plan type, copays are due and payable directly from the members at the time services are rendered.
Yes, primary care providers need to fill out a specialty care referral request form and send the completed form to our corporate office.
Yes, your office can submit electronic claims and attachments using Liberty’s NEA ID number. To get our NEA ID number and instructions, contact us.
At the beginning of each month, each capitation provider office will receive an updated roster (eligibility list) of Liberty Dental Plan members who have selected the office for their dental care
For providers participating on the capitation networks, each provider office will receive capitation payment within 30 days of receiving their eligibility roster. A remittance advice detailing the breakdown of capitation paid for each assigned subscriber in each dental facility is provided with the check.
Liberty Reimbursement is a resource-shared dental program.
No, there are no annual maximums.
No, to check eligibility, use the Provider Portal or contact us.